img

refunds_codemug

Refund and Cancellation Policy

At [Your Company Name], we are committed to providing a seamless experience for our customers. We understand that sometimes plans change, and you may need to cancel a service or request a refund. Below, you'll find detailed information about our refund and cancellation policies to ensure clarity and transparency.

1. Refund Policy

We aim to provide the highest quality service and ensure that all of our customers are satisfied with their purchases. If you are dissatisfied with your order or service, please review our refund policy:

1.1 Eligibility for Refunds

Refunds are available for the following reasons:

  • Faulty or Defective Products/Services: If the product or service you received is defective, damaged, or does not meet the description, you are eligible for a refund.
  • Order Error: If an error was made on our part (e.g., the wrong product or service was delivered), we will offer a full refund.
  • Cancellation of Prepaid Services: For services that were paid for in advance but were not provided as agreed, you may be eligible for a refund based on the circumstances of the service cancellation.

1.2 Non-Refundable Situations

Please note the following cases where refunds are generally not offered:

  • Change of Mind: If you simply change your mind about your order or service, we are unable to provide a refund.
  • Partial Use: If you have already used the product or service, a refund may not be possible.
  • Services Rendered: If the service has already been completed or performed, refunds will not be granted.
  • Digital Products: Digital goods, once downloaded or accessed, are non-refundable unless there was a technical issue or error on our part.

1.3 Refund Processing

Once a refund is approved, it may take up to 7 business days to process the refund to your original payment method. Please keep in mind that processing times can vary depending on your bank or payment provider.

2. Cancellation Policy

We understand that sometimes, circumstances change, and you may need to cancel your service or order. Please review our cancellation policy for more details:

2.1 How to Cancel

If you wish to cancel an order or service, please contact our customer service team at [Customer Service Contact Details] or use our online cancellation form [Link to form]. Be sure to provide the following information to help us process your cancellation request:

  • Order or service reference number
  • Reason for cancellation
  • Contact information

2.2 Cancellation Timeframes

  • Orders/Services Eligible for Cancellation: Cancellations are allowed within 24 hours/days from the time of purchase. After this period, cancellations may not be possible or could incur a cancellation fee.
  • Subscription Services: For subscription-based services, cancellations must be requested 2 days before the renewal date to avoid charges for the next billing cycle.

2.3 Cancellation Fees

In some cases, a cancellation fee may apply. These fees cover the costs of administrative work, transaction processing, or the value of service already rendered. The following conditions apply:

  • Standard Cancellations: A cancellation fee of 50% of the total purchase price may be charged if the service or product is canceled after 10 hours/days.
  • Late Cancellations: If the cancellation is made after the service or order has already been processed, delivered, or initiated, a larger fee may apply.

2.4 No-Show or Late Cancellation

For services that require an appointment or scheduled time (e.g., consultations, deliveries, etc.), failure to cancel within the designated timeframe may result in a no-show fee. If you fail to cancel within 12 hours of your appointment or scheduled service, you will be charged 50% of the service fee.

3. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at [contact details], or visit our website to access the cancellation/refund request form.
  2. Provide Required Information: When submitting your request, please include necessary details like your order number, date of purchase, and reason for cancellation or refund.
  3. Review Process: Once your request is received, we will review the situation and respond within  1 business day with a solution.

4. Exceptions to the Refund and Cancellation Policy

In certain circumstances, exceptions may be made to the refund and cancellation policies. These exceptions may include:

  • Special Offers and Discounts: Refund policies may vary for items purchased under special offers, discounts, or promotions.
  • Force Majeure: We are not responsible for cancellations or delays caused by external factors such as natural disasters, government regulations, or other uncontrollable events.

5. Contact Us

If you have any questions or concerns about our refund and cancellation policies, feel free to reach out to our customer service team. We're here to assist you in any way possible.

  • Email: support@codemug.in
  • Website: https://codemug.in